Frequently Asked Questions:
Q. Describe the most common types of jobs you do for your clients.
A. Pretty much anything they ask. My goal is to exceed their expectations. Meeting their expectations is my job - it's nothing special. Exceeding their expectations makes me stand out and people notice and appreciate it.
Q. What advice do you have for a customer looking to hire a provider like you?
A. Always ask for a "Meet & Greet". It should be complimentary. Make a list of questions before you meet that you want to ask. Go to NAPPS.com - National Association of Professional Pet Sitters for a great list of client questions. It's a wonderful resource. Make sure your walker/sitter is Bonded & Insured.
Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?
A. I think I might want to know what really goes into creating, building and sustaining a pet sitting business. Many people seem to think that our business is easy and fun. It is fun but it certainly isn't easy - not if you're a professional. To operate a truly successful pet business, you need to be detail-oriented to make sure even the smallest things are attended to, flexible with requests, considerate & kind clients and their pets, protective of your clients and many more things that many people never think about!!
Q. Why does your work stand out from others who do what you do?
A. We have nearly 20 years of experience working with animals, we are Bonded and Insured, and we maintain over 300 references for you to choose from. You can call us at the last minute, middle of the night, or break of dawn and we'll do the best we can to assist you with your Pet Care needs. We love to play and give your pet the top notch treatment that they deserve! We are professional, caring, loving, and responsible Pet Lovers who strive to gain and keep your business, trust and confidence. Besides....Your Pet will LOVE US!!!
Q. What do you like most about your job?
A. The interaction with both clients and their pets. I think animals are loyal and loving and I truly love to spend time with them, learn about them and care for them.
Q. What questions do customers most commonly ask you? What's your answer?
A. Clients usually want to know the fee first. Although I understand that they need that information, I also believe, and tell prospective clients, that the quality of service and the amount of peace of mind they offer needs to be of paramount concern in order to truly evaluate the amount of the fee. We are not the "cheapest" but I believe we are the best.
Q. What do you wish customers knew about you or your profession?
A. I wish clients really understood that my profession is much more than dog walking and pet sitting. It's about caring and love....responsibility, consistency, professionalism and high standards. Many people pet sit and dog walk but professionals in this business go the extra mile and provide peace of mind, confidence, and trust. Clients can relax knowing their pets, homes and belongings are in very good hands.
Q. How did you decide to get in your line of work?
A. I've been an animal lover all of my life. When I became a Social Worker, I worked with abused children as a Therapist. The use of animals proved very helpful to both the kids and me, as it provided a casual, non-threatening atmosphere for kids to share. Later, I decided that animals were not only my passion but I wanted to work with them full time. Thus, here I am!!! I love it!
Q. Tell us about a recent job you did that you are particularly proud of.
A. I was pet sitting for a diabetic cat, Bow. I was visiting 3 times per day to care for him and his pet family - A bird, Coco - another Cat, Sylvester - and his Dog brother, Arrow. On the first day (second visit) ... in the afternoon, I noticed that Bow wasn't acting quite right. My gut told me to pick him up and get him to his Vet. It was a good thing because he was in insulin shock and the odds were that he probably would not have survived. He spent a few days in the hospital and came home. I was so relieved and so were his parents. They were so grateful and I felt like I had done something very good.
Q. Do you do any sort of continuing education to stay up on the latest developments in your field?
A. Yes, I am a member of NAPPS - National Association of Professional Pet Sitters and they offer members seminars, research, and all types of continuing education to keep Pet Care Providers up to date so we can provide the best pet care available.